Refund policy

Fixed packages

• A full refund if you cancel before we present the design direction for your project.
• A 50% refund if you cancel after we present the design direction, but before you approve the UI design.
• No refund after you approve the UI design, because development has started. We will finish and deliver the project as agreed.

Custom projects

Each milestone payment covers its own stage of work. If you cancel before we present the design direction, we refund the first payment in full. After that, payments already made aren't refunded, and later milestones aren't charged.

Extra work and revision rounds

Payments for extra revision rounds and extra work aren't refundable once we've started that work.

Care Plans

You can cancel a Care Plan at any time. It stays active until the end of the month you paid for, and we don't refund part of a month.

Third-party costs

Amounts we paid to other companies on your behalf, such as domain registration or paid plugins, aren't refundable.

How to ask for a refund

Message us from your portal, or contact us using the details below. Approved refunds go back to the card you paid with, through Stripe, and usually arrive within 5 to 10 business days.